GLOBAL SUPPORT TEAM
YEAR IN REVIEW · FY26
CleverTap · Global Support

The year GST
shipped.

A look at what the team built, automated and saved over the last year — running a broader remit with a smaller team.

Value created · delivered in-house
$0 / year
Recurring savings, delivered and live today.
$0today ~$52.6K~$80K potential
~$27.5K one-time avoided — DevRev migration 25% AI deflection — live on largest account ~440 DevRev workflows built 8 SMEs across 4 stacks
Flagship
Built by GST · live org-wide

Computer

An internal AI agent the team built for everyone at CleverTap. It understands the context of support operations and acts on your behalf — reach it in the DevRev web app, or just message it in Slack or tag @Computer in any thread.

What it does
Create support tickets
Raise NOC & engineering tasks
Set up calls, with minutes
Find a backup for an assignee
Fetch account health
SendGrid mailbox checks
Dashboard health monitor
Auto-create & escalate tickets
Context-aware across
Slack Salesforce DevRev Jira Confluence Internal repos
The work

What shipped